CALL CONTACT CENTER
HEALTH
WE FOSTER COMMUNICATION BETWEEN INSTITUTIONS AND THE POPULATION
FEATURES
Depending on the Client’s objectives, we target all citizens or specific groups, whether a public institution or a private organization. We conduct inbound and outbound activities using state-of-the-art telephone platforms and computer systems to ensure maximum effectiveness and usability.
SINGLE RESERVATION CENTER FOR HEALTH CARE SERVICES
We provide qualified information and manage all aspects of booking public, private, and contracted healthcare services for various national bodies and organizations.
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HEALTH INFORMATION AWARENESS, PROMOTION AND PREVENTION CAMPAIGNS
We support institutions in conveying health messages and ensure detailed information on measures, projects, and initiatives for widespread, targeted, and effective health communication.
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EPIDEMIOLOGICAL SURVEYS AND NATIONAL PROGRAMS
We conduct structured interviews to learn about the health or living conditions of the population, collecting data and valuable information for institutional planning (PASSI program, PASSI D'ARGENTO).
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CUSTOMER SATISFACTION
We contact citizens to understand their experience within the HEALTH System and assess their satisfaction.
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CONTACT TRACING
We contact people referred by Health Services to communicate diagnostic outcomes, give information, track routes, and book services by entering the information collected into the appropriate management systems.
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HELP DESK
We support citizens and operators in managing IT tools, technologies, and administrative processes.
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INBOUND CALLS
OUTBOUND CALLS
OUR EXPERIENCES
