SOLUTIONS
FOR INSTITUTIONS
To ensure a positive experience for citizens, users, and patients, social and healthcare institutions should consider aspects beyond the quality of the service, from the appropriateness of response to rationalization of spending, from simplification to the connection of resources and services.
Televisa offers public entities modular solutions for service management and governance that can be integrated with existing delivery systems. We also address private organizations that want to outsource customer care services and offer their employees forms of corporate welfare.
OUR SOLUTIONS TO SUPPORT YOUR NEEDS
Communication between institutions and citizens is the common thread that holds the community together. Public administration must optimize and qualify relationship channels to reach the public effectively.
Health Call Contact Center
Managing an array of multilingual and multichannel services, inboud and outbound, that facilitate the contact between the citizen and institutions in the social and healthcare sphere.
Prevention is high on the agenda of the Health System. Prevention is better than cure. To do so, it is necessary to inform and raise awareness, collect data and information, monitor phenomena, and intercept risk situations promptly.
Health Call Contact Center
Managing an array of multilingual and multichannel services, inboud and outbound, that facilitate the contact between the citizen and institutions in the social and healthcare sphere.
Telecare
We remotely take charge of vulnerable individuals, addressing their needs for safety, independence, and light support. We provide customized interventions, built on the needs of each individual user, using simple and secure technologies.
Centro servizi
We support the public system by identifying situations of vulnerability before they enter the institutional circuit. We address both the end user, with various forms of assistance, and Services by simplifying the work of operators. The areas of intervention are diverse: social inclusion, mental health, socio-health integration, and continuity of care.
There are many elderly, ill, disabled, or simply lonely individuals; often, it is neither possible nor advisable to offer them high-intensity assistance. Instead, they can be supported from a distance, in a light manner, by monitoring their living conditions and intervening when necessary.
Telecare
We remotely take charge of vulnerable individuals, addressing their needs for safety, independence, and light support. We provide customized interventions, built on the needs of each individual user, using simple and secure technologies.
Institutions have the right/duty to involve territorial entities in building public health. To function and grow, a network of entities requires attention, stimulation, and good coordination.
Centro servizi
We support the public system by identifying situations of vulnerability before they enter the institutional circuit. We address both the end user, with various forms of assistance, and Services by simplifying the work of operators. The areas of intervention are diverse: social inclusion, mental health, socio-health integration, and continuity of care.
Health professionals are on the front lines in addressing a continuously growing need. They should be assisted by lightening their load so that they can devote themselves to more strategic and qualifying activities.
Centro servizi
We support the public system by identifying situations of vulnerability before they enter the institutional circuit. We address both the end user, with various forms of assistance, and Services by simplifying the work of operators. The areas of intervention are diverse: social inclusion, mental health, socio-health integration, and continuity of care.
Governance in the social and health sectors is a challenging task that encompasses a multitude of aspects: from measuring outcomes, to rationalizing expenditure, to overseeing the actions of entities to which the public system entrusts services.
Centro servizi
We support the public system by identifying situations of vulnerability before they enter the institutional circuit. We address both the end user, with various forms of assistance, and Services by simplifying the work of operators. The areas of intervention are diverse: social inclusion, mental health, socio-health integration, and continuity of care.
The spread of a safety culture requires organizations to protect isolated workers, those who operate without contact with others, in remote locations, disadvantaged areas, or extensive facilities, situations in which calling for help in the event of an accident or emergency can be very difficult.
Telesicurezza by Televita
From a branch of our traditional Telecare service, Telesafety for isolated workers was created, dedicated to companies that want to protect their human capital.
Among the resources that a company can offer to its employees, forms of assistance for relatives can be included; many workers, upon reaching maturity, find themselves facing issues related to their parents’ aging, having to reconcile professional commitments with caregiving roles.
Telecare
We remotely take charge of vulnerable individuals, addressing their needs for safety, independence, and light support. We provide customized interventions, built on the needs of each individual user, using simple and secure technologies.
