Why do we provide this information ?
This Information Notice is made available to you by Televita S.p.A., a company with a high social vocation specializing in home telehealth and telesecurity, to describe to you the reasons and methods for processing your personal data in cases where you request information about certain services or intend to use them.

What data?
The categories of personal data that are processed are identification and biographical data, contact data (such as telephone numbers and e-mail), geographic location, as well as “special” or “sensitive” data, so called because they concern, for example, your health condition, as well as news about your individual needs and interests.

Regulatory sources
In the territory of the European Union, the protection of your data is guaranteed by Regulation (EU) 2016/679, Regulation on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC – General Data Protection Regulation, “GDPR,” and in Italy by Legislative Decree 196 of 2003, the “Privacy Code,” later amended by Legislative Decree 101 of 2018 for harmonization to the European standard.

Data controller, data processors and data protection officer
The Data Controller of the processing of personal data is Televita S.p.A. as, according to the definition of the GDPR, it determines the purposes of the processing and at the same time chooses the means to carry it out. Televita has designated or will designate Data Processors, i.e., natural or legal persons who support the Controller in the provision of services and who may process your data, at the direction and instruction of the Controller. The updated list of Data Processors is available at Televita’s office. Televita has also appointed its own DPO-data protection officer, or DPO-data protection officer, who can be contacted at Televita’s headquarters itself or by email at privacy@televita.it. The DPO is responsible for, among other things, overseeing compliance with the GDPR.

Purpose and legitimacy of providing personal data.
The purpose of the processing is to be able to remotely provide you with one or more contact, companionship, listening, counseling, and remote monitoring services with home automation tools and wearable equipment, or to coordinate home care services, but also for health-related campaigns or surveys and for sending commercial communications. If a request for information is made or a service is provided that does not involve the detection of location in the territory, or the use of special data, or profiling for commercial purposes, the lawfulness or permissibility of use of your data must be understood to be based on the need to perform a contract to which you are a party, or necessary for the performance of an agreement or pre-contractual measures performed at your request. In these cases, the provision of data is mandatory, because without it it would not be possible to follow up on the processing. When it is necessary to acquire your geographical location, use your particular data, know your liking for the service rendered, or profile you-but in a non-exclusively automated form-to send you information of a commercial nature, you will instead be asked to consent, specifically, explicitly, and unconditionally. These data conferrals are therefore optional, but in case of your refusal we could not, as the case may be, provide you with the service, or know your opinion about the services, or send you commercial communications. For all types of processing, lawfulness could also be based on the need to comply with a legal obligation to which Televita is subject, such as tax record-keeping obligations, or for the pursuit of the legitimate interests of Televita or third parties, such as the right to defense.

Categories of recipients of personal data
Your data is processed in addition to Televita, by the Data Processors and their authorized and trained employees and contractors. By way of example, Data Processors may be application suppliers, computer system maintainers, external consultants for service improvement, legal and expert firms for the right to defense and the pursuit of Televita’s legitimate interests, or companies specializing in surveys to detect the quality of the service rendered (“customer satisfaction”). Your data may also be transmitted to physicians, pharmacists, health care professionals or public and private bodies working in the health care sector, as well as to bodies responsible for compulsory tax and accounting audits, such as the Internal Revenue Service.

Methods, times and places of treatment
Your data is processed using mostly electronic and sometimes paper-based tools, putting in place all appropriate technical and organizational measures to ensure an adequate level of security, such as to limit as much as possible the risks of destruction, loss, modification, disclosure or unauthorized, accidental or illegal access. Your data are retained for the time that services are provided and afterwards for up to ten years, or longer depending on your eventual authorization for further processing. The processing of your data takes place mainly in Italy or in other countries, but not outside the European Union.

Individual rights
You may ask Televita for access to or rectification of the data concerning you, or for the deletion or restriction of the processing or to object to it when provided, as well as having the right to the transfer of the data in an intelligible and secure form to another Data Controller. You may also at any time and without special formalities revoke the consent or consents previously given for a processing. As a data subject and if grounds exist, you may also file a complaint with the Data Protection Supervisor or take the matter to the judicial authority.