Teleassistenza e Telesoccorso con Televita
WE REMOTELY TAKE CARE OF FRAIL PEOPLE, RESPONDING TO CARE AND SAFETY NEEDS, PERSONAL OR ENVIRONMENTAL
FUNZIONI
Thanks to Telecare’s services, we offer support and security to frail or elderly people and peace of mind to their families, with a discreet and continuous presence, h24/365. Our offer is characterised by the personalisation of services, defined together with the assisted person and his or her family, and by continuous technological research, which allows us to select innovative and multifunctional devices.
TELEASSISTENZA - SERVIZIO BASE
REMOTE ASSISTANCE EMERGENCY MANAGEMENT
We manage in real-time all alarms sent by the user through the tele-help device: we understand the problem and respond to the need, activating the most appropriate form of help or rescue.
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EMERGENCY MONITORING
We monitor the progress of each emergency/urgency, calling the user and/or their family members until the event is resolved, according to an established protocol.
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REMOTE ASSISTANCE
We call our users every week to find out how they are doing; we update their information and check the operation of the device, always asking for a test of the alarm.
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SOCIAL SUPPORT
We facilitate our users' access to services and help them benefit from services provided by others, free of charge or for a fee (transport, technical interventions, home assistance).
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HELP DESK ON TOLL-FREE NUMBER
We offer support in using the service and the device through a dedicated line, active during daytime hours on weekdays.
Learn more >TELEASSISTENZA - SERVIZIO PLUS
Each customer can choose the services best suited to his or her needs, supplementing one or more PLUS services to the basic service by taking advantage of a customised package.
EMERGENCY ASSISTANCE WITH KEY SAFEKEEPING
If the situation requires it, we send trained first-aid workers to the home who open the door, check the situation, provide initial help to the user and facilitate the work of the rescuers (service only active in some Italian provinces).
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TELECOMPANY
We dialogue with our users to understand their needs and above all, keep them company; we can chat freely or indulge interests such as reading, cooking, a specific hobby.
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DOMOTICS
We provide sensors to monitor what is happening inside the home in order to prevent or promptly deal with problems: gas leaks, floods, fires.
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We also offer services aimed at maintaining and improving health, which can be added to the TELECARE package
STRUMENTI
SERVICE MANAGEMENT
The Telecare service is supported by a dedicated and proprietary management system. The user's personal information is recorded and regularly updated: biographical data, medical history, family and private network, rescuers, habits, referral services and events during the intake, and call history diary.
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DEVICES
Televita provides services and purchases devices from certified suppliers. These are safe and user-friendly products, selected according to customer needs and user requirements.
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We remotely monitor the well-being and health of our users, using simple and reliable devices. La TeleSalute by Televita si basa su un Centro Servizi che rende possibile l’utilizzo delle tecnologie da parte dei soggetti fragili e supporta l’empowerment del paziente rispetto al suo percorso di salute. It provides for different services of varying intensity, to be combined in a customised package.
VITAL PARAMETER DETECTION
– Device supply and technical support
- Parameter recording: we automatically record values for parameters such as blood pressure, blood haemoglobin, temperature, blood glucose, weight
- Telephone alert: in the event of non-measurement we call the user to remind him/her and verify what has happened
– Help desk su Numero Verde: offriamo supporto telefonico per l’utilizzo del servizio e dei dispositivi, in orario diurno e nelle giornate feriali.
HEALTH AGENDA*
We support our users by reminding them how and when to take their medication or go to appointments for examinations and medical check-ups; we carry out tele-coaching, promoting healthy lifestyles (diet plan, motor activities...), always in synergy with health services and family members.
*Can also be combined with the TeleCare service, basic or plus
PALESTRA GYMNASIUM*
We train our users' brain functions (memory, attention, use of language) through an innovative 'science-based' telephone programme with activities to counteract decay and stimulate cognitive functions.
*Can also be combined with the TeleCare service, basic or plus
SERVICE MANAGEMENT
The data on the parameters and personal information of each user are recorded and regularly updated within a dedicated management platform, which is also always available to the doctor and the healthcare professionals treating him or her.
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DEVICES
Televita provides services and purchases devices from certified suppliers. These are safe and user-friendly devices selected according to the needs of the client/patient.
Learn more >I NUMERI DEL NOSTRO SERVIZIO
THE NUMBER OF USERS MANAGEDI
SIGNIFICANT ALARMS
MANAGED HEALTH ALARMS
WITHOUT PRODUCING ADMISSIONS
di cui l’ 83% senza coinvolgere i soccorritori istituzionali
