TELECARE
FOR INSTITUTIONS 

REMOTE ASSISTANCE EMERGENCY MANAGEMENT

We manage in real-time all alarms sent by the user through the tele-help device: we understand the problem and respond to the need, activating the most appropriate form of help or rescue.

EMERGENCY MONITORING

We monitor the progress of each emergency, calling the user and their family members until the critical event is considered resolved, according to an established protocol.

TELECONTROL

We call our users every week to find out how they are doing; we update their information and check the operation of the device, always asking for a test of the alarm.

FOLLOW UP

We monitor people with specific issues through personalized telephone contact, including administering checklists on behalf of Services.

HELP DESK ON TOLL-FREE NUMBER

We offer service and device use support; users can call anytime, seven days a week, during daylight hours to get the help they need.

DOMOTICS

We provide sensors to monitor what is happening inside the home to prevent or manage any emergencies (gas leaks, flooding, fire, movement). The Operations Center handles each alarm received, identifies the problem, and coordinates restoration or rescue efforts.